8:45 - 10:15 a.m. - Opening Plenary Session
Telework How To's and Lessons Learned

This interactive session will offer insights, examples and practical advice for building a successful telework program.  Join us to learn how to implement a telework program that will reap the numerous benefits available.  Discuss the chief obstacles and how to overcome them.  Explore issues such as the selection and supervision of teleworking employees, setting effective policies and guidelines, training the teleworker and manager, home office setup and more.
Speakers:
Eddie Caine, Professional Services Manager of T-Manage, Inc.; and
Brendan Read, Services Editor of Call Center Magazine
 

Track One
Implementing a Telework Program

Track Two
Improving Your Telework Program

TO 1:  10:30 - 11:30 a.m.
The Business Case for Teleworking

TT 1:  10:30 - 11:30 a.m.
Terrific Technology Tools for Teleworking

This session will prepare you to approach company management to present a business case for implementing a telework program through a cost / benefit analysis.  Experts will share practical tips for preparing the business case, as well as the best approaches to use.  This session will also provide substantial information on the measured, proven benefits of telework programs.
Speaker:
John Edwards, President of Telework Network, Inc.

The most critical factors to a successful telework program are the technologies necessary to implement and manage a program while maintaining an appropriate degree of security.  This session will demonstrate the best tools and technology for a successful telework program to enable your employees to telework more effectively through secure access to your corporate network.
Speakers:
Brian Donahoo, Senior Vice President of Product Development of Expertcity
Nina Macheel, Business Development Manager of Teltone Corporation
Moderator:
Chuck Wilsker, Executive Director of The Telework Coalition

TO 2:  1:00 - 2:00 p.m.
Facing the Challenges of a New Telework Program

TT 2:  1:00 - 2:00 p.m.
Measuring, Modifying & Maximizing Your Telework Program

Organizations, both in private and public sectors, that have recently implemented successful telework programs will discuss the various hurdles they encountered and methods for clearing those hurdles.
Speakers:
Wendy Frizzell, Telework Program Manager of City of Austin
Steve Williams, Senior Vice President and CIO of Mattress Giant
Moderator:
Bob Otto, Program Administrator of the State Energy Conservation Office 

Now that you have a telework program, what's next?  Evaluating and tracking your program can be key to its success.  This session will provide information on evaluating your program, guide your program measurements and administration decisions, and assist with problem resolution and program expansion.
Speaker:
Joe Hungate, Chief Information Officer of TIGTA

TO 3:  2:15 - 3:15 p.m.
Health, Safety, IT & Security in the Home Office

TT 3:  2:15 - 3:15 p.m.
Best Practices of Successful Telework Programs

Now that the company management has approved a telework program, you have to supervise the implementation.  So, how do you set up a home office?  Can you inspect an employee's home office?  What are the liabilities to the company?  This session will answer those questions and more.
Speaker:
Jeremy Hopwood, Founding Partner & Vice President of Business Development of VelocityStorm

Experts from companies with seasoned, successful telework programs will share their enthusiasm for the many benefits telework programs provide.  You will learn their best telework practices and secrets to a successful program.
Speakers:
Hugo Vliegen, Seniorl Manager, Market Development of Cisco Systems
Robert Whitman, Manager Global Broadband Market Development of Corning
Tammy Koennig, Global Telework Program Manager of Hewlett-Packard
Moderator:
Joanne H. Pratt, President of Joanne H. Pratt Associates

4:00 - 5:30 p.m.
Round Table Discussions

Conference attendees are invited to participate in roundtable discussions with our speakers and telework experts focused on pertinent issues such as playing office politics from home, management and training of teleworkers, IT, legal issues, and government resources for teleworking.